Privacy Policy - accavtushe

Introduction

accavtushe ("we", "our", or "us") is committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at accavtushe.com or engage with our services.

By using our website or services, you consent to the practices described in this Privacy Policy. We encourage you to read this document carefully and contact us if you have any questions.

Information We Collect

We may collect personal information that you voluntarily provide to us when you:

Submit enquiry forms on our website
Book or reserve our services
Subscribe to our communications
Contact us via email or other means
Participate in our experiences or events

The personal information we collect may include:

Name and contact details (email address, postal address)
Service preferences and booking details
Accessibility requirements or special needs
Payment information (processed securely by third-party providers)
Communications you send to us

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

IP address and approximate geographic location
Browser type and operating system
Pages viewed and time spent on our website
Referring website addresses
Device identifiers

This information is collected through cookies and similar technologies. Please refer to our Cookies Policy for more details.

How We Use Your Information

We use the information we collect for the following purposes:

To process and manage your bookings and enquiries
To communicate with you about our services
To personalise your experience with us
To improve our website and services
To comply with legal obligations
To protect our rights and prevent fraud

Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following legal bases:

Contract: Processing necessary for the performance of a contract with you
Legitimate interests: Processing necessary for our legitimate business interests, provided these do not override your rights
Consent: Where you have given consent to specific processing activities
Legal obligation: Processing necessary to comply with our legal obligations

Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information with:

Service providers who assist us in operating our business (payment processors, email services)
Professional advisers (lawyers, accountants) when necessary
Law enforcement or regulatory bodies when required by law
Heritage sites and venues in connection with your booking

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Booking records are typically retained for seven years following the completion of services.

Your Rights

Under UK data protection law, you have the following rights:

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
Rights related to automated decision-making

To exercise any of these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

International Transfers

Your personal information may be transferred to and processed in countries outside the United Kingdom. Where such transfers occur, we ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Address: 14 Heritage Lane, London, WC1A 2RP, United Kingdom

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.